Shipping Policy
All alcohol orders are processed and fulfilled by licensed third-party retailers on the Bottle Nexus network. The checkout functionality is provided solely for the convenience of our consumers.
The brand does not sell, offer to sell, or solicit sales of alcohol through their website. The brand offers customers a checkout buy button iFrame embed to the site, where customerscan purchase the product through a licensed retailer site such as ours. Through this website, customers can obtain information about the alcohol, including its price. The offer to purchase the alcohol is ultimately made by the Retailer. If a customer chooses to proceed with a purchase, payment is made directly to the Retailer, which then fulfills the order, including the delivery of the purchased alcohol. This arrangement is not intended to facilitate any improper furnishing of inducements by any manufacturer, importer, supplier, wholesaler, or distributor of alcohol to any retailer of alcoholic beverages, nor to facilitate any improper exclusionary practices by any alcohol beverage licensee. This service may belimited or unavailable in certain locations due to local laws or other restrictions.
Shipping is usually carried out through UPS to states where permitted. However, alternative carriers may be utilized depending on the recipient’s location, individual retailer preferences, or carrier contracts. A signature of a person who is 21 years of age or older is required upon delivery. Alcohol sales are not available to individuals under the age of 21. Customers may track their orders via the carrier’s website using the link provided at checkout. Should any issues arise, customers are encouraged to contact the fulfillment retailer for assistance.
The order will be shipped to the shipping address provided by the customer at the time of checkout. Any requests to modify the shipping address after the order has been processed are not guaranteed once the package is en route with the carrier. The customer is fully responsible for any costs or losses resulting from an incorrect or incomplete shipping address, including charges related to wrongful delivery, rerouting attempts, or undeliverable packages.
Express orders will adhere to delivery timeframes established by the chosen carrier. While express orders are prioritized by our retailer partners, please note that order processing and shipping may not occur on the same day the order is received. Customers should allow up to three (3) business days for processing, after which the order will be transferred to the selected carrier for delivery.
Privacy Policy
INFORMATION WE COLLECT
We may collect the following types of information:
- Personal Information: Name, billing/shipping address, email, phone number, and payment information when you make a purchase.
- Account & Order Information: Purchase history, order details, and account preferences.
- Technical Information: Browser type, IP address, device information, and browsing activity through cookies and similar technologies.
- Marketing Information: Preferences for receiving emails, promotions, or newsletters (only if you opt in).
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfill orders, including shipping and payment processing.
- Communicate with you regarding orders, account updates, and customer service.
- Send promotional emails or newsletters if you subscribe (you may unsubscribe at any time).
- Improve our website, products, and customer experience.
- Comply with legal obligations and prevent fraudulent activity.
SHARING OF INFORMATION
We do not sell your personal information. We may share your information only with trusted third parties for business purposes, such as:
- Payment processors (to securely complete transactions).
- Shipping carriers (to deliver your order).
- Service providers that help us operate our website, analytics, and marketing tools.
These parties are only authorized to use your information as necessary to provide their services.
COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and improve functionality. You can disable cookies in your browser settings, but some features of our site may not function properly if you do.
YOUR RIGHTS & CHOICES
Depending on your location, you may have rights to:
- Request corrections or updates to your information.
- Request that we delete your personal data (subject to legal or contractual obligations).
- Opt out of marketing communications at any time by clicking “unsubscribe” in our emails.
To exercise these rights, contact us at [email protected].
DATA SECURITY
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of storage is 100% secure, and we cannot guarantee absolute security.
CHILDREN’S PRIVACY
Our website is not directed to individuals under the age of 21. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected such information, we will take steps to delete it.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
CONTACT US
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
[email protected]
843-686-4443
Hilton Head Distillery
14 Cardinal Rd.
Hilton Head Island, SC 29926